Shipping policy

Last Updated: June 2026

Welcome to PawsChicago. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During periods of high demand, processing times may be slightly extended.

Shipping Times

Estimated delivery times:

  • United States: 5–12 business days
  • Canada: 7–15 business days
  • Europe: 7–18 business days
  • Australia & New Zealand: 8–20 business days
  • Rest of the World: 10–25 business days

Please note that delivery estimates are not guaranteed and may vary due to customs procedures, weather conditions, carrier delays, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and shipping method selected.

We may occasionally offer free shipping promotions. Any applicable free shipping offer will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow up to 48 hours for tracking information to update after receiving your shipment confirmation.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been shipped, PawsChicago cannot guarantee successful delivery and may not be able to offer a refund.

Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and assist in finding a suitable resolution.

Split Shipments

In some cases, items from the same order may be shipped separately depending on product availability or warehouse location. You will receive tracking information for each shipment if applicable.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team:

PawsChicago
Email: support@pawschicago.com

We appreciate your business and thank you for shopping with PawsChicago. 🐾